Keep your
next move clear.
Help with the game, your progress and optional purchases.
Contact Haiyue Studio
qingque60@gmail.com
Include your device model, iOS version, app version and a description of the issue. Remove personal information from screenshots. Never send passwords, verification codes or full payment details.
Playing & hints
What do the LED segments mean?
Every lit segment must be part of the answer's digit. An unlit segment is unknown: it may be on or off in the completed digit. Use the visible segments together with the active Sudoku rules.
How do I learn an unfamiliar rule?
Open New Sudoku and tap the question mark beside a rule. The explanation lists compatible combinations. Fixed trial puzzles let you try additional rules, with unlimited hints for those trial puzzles.
Why does an explanation only remove candidates?
Some logical steps narrow the possibilities before a number can be placed. Read the steps, then use Apply to notes when offered. Undo can reverse those changes.
How do free hints and rewarded ads work?
Free players receive five hints per local calendar day. Unused daily hints do not carry over. Completing an available optional rewarded ad adds three hints, and earned credits can carry over on the same installation. Cancelling or failing an ad does not grant a reward. Full-version players have unlimited hints. Ads depend on network, region, privacy choices and availability.
Can I solve without automatic candidate help?
Yes. Open Settings to adjust automatic filtering and candidate display. In note mode, tap a candidate to cross it out; tap it again to restore it.
Saved puzzles & QR codes
Where are my puzzles saved?
The current game and named saves are stored locally. My Sudoku lets you resume, rename, share or delete a named puzzle. The free version permits 20 saves; the full version has no app-imposed count limit. Device storage is still required. There is no app-account cloud sync.
What does a shared QR code contain?
A puzzle QR code contains the puzzle name, rules, clues and progress data, including entries and notes. Anyone who receives it can read that data. Avoid personal information in puzzle names. Sharing does not transfer purchases or hint credits.
How do I scan a puzzle?
Open My Sudoku and tap the scan icon. Allow camera access and point it at a Moonlight Sudoku QR code. The app checks the content before importing. Unsupported, damaged or oversized codes can be rejected. Camera access is optional; you can keep playing without it.
Will restoring purchases restore my puzzles?
No. Restore Purchases restores eligible paid features, not puzzle files, completion records or earned hint credits. Deleting the app or its data may erase local progress. Device backup behavior depends on your system settings.
Purchases
What do the rule packs unlock?
Basic and advanced packs unlock their listed rules for new puzzles. The full version includes both packs, unlimited hints and unlimited saves. Owning both packs also provides full access. The upgrade offer is for verified basic-pack owners. Check the app's purchase screen for the included rules and current localized prices.
How do I restore an iOS purchase?
Use the Apple Account that made the purchase. Connect to the internet, open Settings → Unlocks & hints and choose Restore Purchases. Complete Apple's authentication request if shown. Pending or cancelled transactions do not unlock features. iOS purchases do not transfer to Android.
How do I request a refund?
Apple handles App Store payments. Visit Report a Problem for refund requests. Refunds or revoked purchases may remove the associated access.
Permissions & privacy
Camera access is only needed for scanning. Photo-library add permission is used to save exported images. You can decline these permissions and continue playing. Advertising privacy options appear when required by Google's consent system. Read the Moonlight Sudoku Privacy Policy for details.